What is the refund policy?

You may cancel your pass(es) and/or exhibit space(s) at any time by clicking the link in the confirmation email sent to each individual attendee and following the steps on your account page. Please note that there is a refund service fee of $30 for each Full pass, $15 for Edu/Gov/NGO and 1-Day passes, and $5 for Student passes. The refund fee for exhibit spaces is $200 or full price after January 8, 2020. Sponsorships have a 10% refund service fee or full price depending on date refunded (per specific contracts). All other refunded items are charged approx. 3% per item.